Technical Sales
Support
Representative

Technical Sales Support Representative

Secure Group is an international software company, based in Sofia, Bulgaria, with a product line of secure devices, applications, and communication management solutions.


Our Partner Success team plays a crucial role in building long lasting client relationships. Consisted of versatile Tech Engineers, the team is providing vital support to our Partners' day-to-day operations. The team is also responsible for Distributor and Re-seller retention, not only through identifying and resolving incidents but also through consulting and deploying client-tailored solutions based on their needs.


The Position

We are now seeking for a highly talented Technical Sales Support to function as a critical part of a dynamic team located in Sofia, Bulgaria. The most successful team members are versatile, disciplined and enjoy focusing on new challenges.

The right person for the job is a talented and versatile engineer who is not afraid of selling complex technical solutions and it's the master of offering high-quality enterprise-level assistance to our partners.


Responsibilities

  • Daily Client interaction via Ticket Management System or via Chat;
  • Acts as a customer liaison role for day-to-day support activities;
  • Troubleshooting, diagnosis, resolution and/or escalation of the client reported issues and requests;
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults;
  • Debug, reproduce, document and report technical anomalies to Software Engineering and other departments;
  • Establish long-lasting, trusted relationships with stakeholders within client organizations to help them achieve their business goals;
  • Serve as client's partner and consultant in order to implement best practices in support and user experience;
  • Collect and provide client's feedback on Secure Groups software and hardware to drive new business growth client references and case studies;
  • Conduct Client Onboarding by delivering Client Training Sessions, Workshops and/or Demos;
  • Set up new users' accounts and profiles and deal with password issues;
  • Continually improve product knowledge through familiarization with all product literature, design specifications, new releases test results, and hands-on experience with both our software and hardware products.

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Personal information

Application Details

Find us here

130 Blvd. SImeonovsko Shosse,
Sofia 1700, Bulgaria
+359 (2) 4244223