Secure Group is an international software company, based in Sofia, Bulgaria, with a product line of secure devices, applications, and communication management solutions.
We view ourselves as the builders of tomorrow’s digital world, which will guarantee the absolute integrity of all technology – both hardware and software, unexploitable by third parties. That’s what inspires and motivates us to do more each day, to constantly set the bar higher, to develop ourselves and reshape the world as we know it!
We are now seeking for a highly talented Technical Support Sales Engineer to function as a critical part of a dynamic team located in Sofia, Bulgaria. We are a fast-paced but casual environment with highly talented peers. The most successful team members are versatile, disciplined and enjoy focusing on new challenges.
The right person for the job is a talented and versatile engineer who is not afraid of selling complex technical solutions and it's the master of offering high-quality enterprise-level assistance to our partners.
- Identify, investigate and troubleshoot bugs
- Responsible for Level 1 Support: managing tickets and creating reports
- Release management
- Responsible for Alpha/Beta testing
- Escalated support management: create and manage Level 2 tickets
- Key-Account management: responsible for retaining Distributors and Re-Sellers by offering them IT solutions according to their needs and our business goals.
- Guarantee the best customer support to our partners
- Experience in Level 1 and Level 2 support
- Previous experience selling complex technical solutions
- Understanding of how to deliver quality service while adhering to service level agreements (SLAs)
- Good understanding of networking principals
- Experience with ticket creation and management
- Outstanding communication skills
- Problem solving skills
- English Level C1
- JIRA/Confluence knowledge
- French and/or Spanish is a big plus
Company-paid International Seminars
Vast Certification Opportunities
Access to Latest Technologies and Tools
Unlimited Books and Library
Online Learning Platforms
Fun and Educational Team Events
Health Insurance with Extensive Coverage
Unhealthy Fridays (Barbeque Parties)
Breakfast, Lunch & SnacksSnacks
Work from Home Opportunities
Free & Convenient Parking